Return & Refund Policy

At Puredinevv, customer satisfaction is important to us.

This Return & Refund Policy explains the conditions and procedures for returns, refunds, exchanges, and order cancellations.

1. 60-Day Return Policy

We accept eligible return requests within 60 calendar days after the date of delivery.

To initiate a return, please contact our customer support team at service@mallvic.com.

All returns must be authorized before products are shipped back.

2. Return Eligibility

For standard change-of-mind returns, items should meet the following conditions:

• The product is unused, unworn, and unwashed, where applicable.

• The product remains in its original condition.

• Original packaging and accessories are included where reasonably possible.

• Proof of purchase or an order number is provided.

Certain products may have return restrictions for hygiene, health, safety, or legal reasons. Any applicable restrictions should be disclosed before purchase.

These conditions do not limit statutory rights relating to defective, damaged, or incorrectly supplied goods.

3. How to Request a Return

To request a return:

1. Contact service@mallvic.com within 60 calendar days after delivery.

2. Provide your order number and the item you wish to return.

3. Explain the reason for the return.

4. Wait for return authorization and shipping instructions.

5. Send the item to the designated return address.

Please do not send products back without receiving return instructions.

4. Return Shipping Costs

Change-of-Mind Returns

If you wish to return an item because of personal preference, an ordering mistake, or a change of mind, you are responsible for return shipping costs.

Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, or incorrect due to an issue attributable to us, we will provide an appropriate remedy.

Where a return is required, we will cover reasonable return shipping costs for qualifying cases.

5. Refund Processing

After a returned product has been received and inspected, we will notify you of the refund decision.

Approved refunds will be initiated to the original payment method within 3–5 business days.

Your bank or payment provider may require additional time to make the refunded amount available.

6. Exchanges

If you would like to exchange a product, please contact our customer support team.

Exchanges are subject to product availability and the circumstances of the request.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed or dispatched may not be eligible for cancellation.

If an order has already shipped, the standard return procedure may apply.

8. Missing Refunds

If an approved refund has not appeared in your account, please check with your bank or payment provider.

If you still require assistance, contact our customer support team.

9. Consumer Rights

Nothing in this policy excludes or limits statutory consumer rights or remedies that cannot legally be waived.

10. Contact Information

Store Name: Puredinevv

Legal Business Name: Celestial Horizon Technology Supply Inc.

Business Address:

527 Lake St
Hazlehurst, MS 39083
United States

Email: service@mallvic.com

Phone: +1 (226) 493-1029

Customer Service Hours: Monday–Friday, 8:00 AM–5:00 PM Eastern Time

Website: https://puredinevv.com